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Friday, March 18, 2011

Idea, BSNL top call drop complaints


Despite massive campaigns promising respite from call drops and superior network, telecom service provider Idea Cellular is one among the few operators who are facing the problem of frequent call drops, the Lok Sabha was informed.

Also accused are the Bharat Sanchar Nigam Ltd (BSNL) and Etisalat.

"As regards the parameter, BSNL, Etisalat and Idea are not meeting the prescribed benchmark," Minister of State for Communications and IT Sachin Pilot said in a written reply to the Lok Sabha.

The quality of service provided by an operator against the standard laid down by the Telecom Regulatory Authority of India (TRAI) is monitored by the regulator from time to time through the performance monitoring report submitted by service providers.

Earlier last week, Lok Sabha was informed that telecom giant Bharti Airtel is on top when it comes to receiving customer complaints regarding billing and service related issues with 3,571 complaints filed in the last three years.

"TRAI (Telecom Regulatory Authority of India) has been receiving complaints against telecom service providers, alleging various problems which include billing, metering and tariff related issues and activation of chargeable value added services without explicit consent of the customer," Minister of State for Communications Sachin Pilot had said in a written reply to the Lok Sabha.